Last updated: October 3, 2026
Where we ship
We currently ship to addresses in the United States, including PO boxes and APO/FPO addresses for standard shipping.
Shipping rates
- Standard shipping: $5.95 flat, any order size
- Free standard shipping on orders of $75 or more (after discounts, before tax)
- Express shipping: $14.95
How long it takes
Every item is made to order, so delivery time = production time + transit time.
- Production: usually 2–5 business days; embroidered and all-over-print items can take up to 7 business days.
- Standard transit: 3–5 business days after shipping.
- Express transit: 1–3 business days after shipping (express speeds up transit, not production).
Most standard orders arrive within 5–12 business days. Production can take longer around Black Friday and the December holidays; we'll post holiday order-by dates on our site.
Multiple items
Items in one order may be made at different facilities and arrive in separate packages. You'll never pay extra shipping for that.
Tracking
You'll get an email with a tracking link as soon as each package ships.
Addresses
Please double-check your shipping address at checkout. We can change an address only within 2 hours of ordering. Packages returned for an incorrect address can be reshipped at the customer's cost.
Lost, stolen or damaged packages
If your package is lost, marked delivered but missing, or arrives damaged, email us with your order number. See Returns & Refunds for details.
Contact: Tropical Moose, operated by Heirloom Haven Co
3033 178th Street, B-127, Edmond, OK 73012, United States
Email: admin@heirloomhavenco.com